Frequently Asked Questions

Pawning my Items (Getting a Loan)

What do you accept as collateral for pawn (loans)?


We accept gold and diamond jewelry, watches, musical instruments, some electronics and more. There may be some things we will not take (e.g. tools and game consoles). Give us a call first to see if we accept your items before you come in!




How much interest do you charge?


The interest (finance charge) of your loan is calculated at 4.5%, one of the lowest interest rates in the country! An 8% service charge may also apply on your loan. Ask us for details!




How long do I have until my ticket expires?


Each pawn ticket is good for 4 months from the day you pawn. You can pay to redeem your items or renew your ticket anytime within those 4 months. Keep in mind, we are closed on Sundays and certain Holidays. If your maturity (due) date falls on a Holiday or a Sunday, you must make payment prior to the date we are closed or you risk incurring more charges or potentially defaulting on your loan. Ask us for details.




I lost my pawn ticket. Can you print me a new one?


We unfortunately cannot just print a new one. In order to give you a new ticket, you need to pay the interest. (ID required. $5.00 Affidavit fee applicable. Ask for details.) Caution! Tickets ARE transferable. Anyone with your ticket CAN pick-up your items. To prevent anyone from claiming your items with your lost ticket, contact us and request a "STOP".




What is a "STOP" on my pawn?


A STOP is issued when a Pledgor requests a STOP to prevent third-parties from claiming items under Pledgor's name should third-parties obtain the Pledgor's pawn tickets. Once a STOP is in place, pawn tickets become void and cannot be reversed. In order to renew or redeem pawned items, Pledgor must then claim items with an unexpired, government-issued photo ID. Any items placed under a STOP is subject to an additional $5.00 affidavit fee.




What is "dwt"?


"dwt" is the abbreviation for "pennyweight". The pennyweight is a common weight measurement used in calculating the amount and cost of gold amongst pawnbrokers and jewelers. We do not use grams or ounces in our calculations at H.Schoenberg.




Do I need to bring my ID to pawn something?


Absolutely! Your unexpired, government-issued photo id will be required at the beginning of each transaction.




Why do I have to disclose my Social Security Number to you?


Required by law, we check all customers who pawn to determine an individual's covered borrower status for the protection of the Military Lending Act.




What happens if I don't pay my loan on time?


You risk losing possession of your items! Your items may be sent to get scrapped. Once scrapped, the items are unretrievable.




Can I make a payment on my pawn using a debit or credit card?


Unfortunately, no. We only accept cash for payments on pawns (loans).





Store Info

Where are you located?


We're located in McGinley Square, the Heart of Jersey City! Our address is 744 Bergen Avenue, Jersey City, NJ 07306. Street parking only.




Do you have a Facebook page?


Yes! Check it out here! We highly recommend you Like us on Facebook to get updates from us posted right on your news feed!




Do you have an Instagram page?


Yes! Check it out here! We highly recommend you Follow us on Instagram to get updates from us posted right on your feed!




What are your store hours?


Monday, Tuesday 9:00 AM to 6:00 PM Wednesday 9:00 AM to 5:00 PM Thursday, Friday 9:00 AM to 6:00 PM Saturday 9:00 AM to 4:00 PM Sunday CLOSED Certain Holidays CLOSED (Call us to confirm hours)

  • Labor Day Weekend - September 5th-7th, 2020 CLOSED
  • Thanksgiving Day - November 26th, 2020 CLOSED
  • Christmas Day - December 25th, 2020 CLOSED
  • New Year's Day - January 1st, 2021 CLOSED




Do you have a restroom in your store?


Unfortunately, no.




I have another question. How can I contact you?


If you have questions about your pawned items, we'll need to speak with you directly. Call us at +1 201-333-8991 during our business hours. If you have any other questions, you can call or text us at the same number listed above.





Selling my Items

What can I sell to you?


We accept gold and diamond jewelry, silver jewelry, watches, musical instruments, some electronics and more. There are some things we will not take (e.g. tools and game consoles). Give us a call to see if we accept your items before you come in!




What is "dwt"?


"dwt" is the abbreviation for "pennyweight". The pennyweight is a common weight measurement used in calculating the amount and cost of gold amongst pawnbrokers and jewelers. We do not use grams or ounces at H.Schoenberg.




Can I sell you my broken gold jewelry?


Sure! We'll examine your gold to determine the karat and weight it first!




Do I need ID to sell you something?


Absolutely. Your unexpired, government-issued photo identification is required at the beginning of all transactions.




Do I need to disclose my Social Security Number to sell you something?


No, your SSN will not be required if you are selling your items to us.





Repair

Do you fix jewelry?


We send out all our gold jewelry repairs out to a bench jeweler we trust. We unfortunately do not do repairs on the premises. (COVID-19 Update: Our bench jewelers are back in their workshop, but swamped with back-orders. Any repairs can take up to 3 weeks, depending on what needs to be fixed on your items. )




Can you adjust the size of my watch?


Only if we have the correct tools and equipment!




Do you replace watch batteries?


Yes, providing we have the correct batteries and tools to open your watch. Watch battery replacement is normally done in our store, but there are some watches that have batteries we may not carry. Special order or outsourcing the repair may be required. Ask for details. (COVID-19 Update: For watches that are special order- Our bench jewelers are back in their workshop, but swamped with back-orders. Any repairs can take up to 3 weeks.)




My watch band broke. Can you replace that?


We carry leather bands of various sizes. We also replace, add or remove watch pins depending on size. Watch band replacement is normally done in our store, but there are some watches that have bands or parts for the band we may not carry. Special order or outsourcing the repair may be required. Ask for details. (COVID-19 Update: For watches that are special order- Our bench jewelers are back in their workshop, but swamped with back-orders. Any repairs can take up to 3 weeks.)





Cleaning Jewelry

Do you clean jewelry?


We unfortunately do not clean jewelry in-house. All of our jewelry on display is outsourced to get cleaned and polished. However, we have DIY Jewelry Cleaner and Professional Polishing Cloths available for purchase. Our cleaners and cloths are good for various metals and gemstones. Ask for details!




How do I use your jewelry cleaner?


The Gentle Jewelry Cleaner is formulated to clean various metals and/with gemstones. Just drop your jewelry in for about two minutes. You may use the brush provided to clean around stone settings gently. Afterwards, take it out of the cleaner and rinse with clean water.
The Silver Jewelry Cleaner is formulated to clean silver jewelry only. Just drop your jewelry in for a minute, take out of the cleaner, and rinse with clean water. Repeat as necessary. If your silver jewelry contains gemstones, we recommend using the Gentle Jewelry Cleaner instead. We highly recommend following up with a polishing cloth. Never leave your jewelry in the cleaners overnight.




How do I use your polishing cloths?


Use the inner part (white cloth) to remove tarnish and discoloration. Follow up with the outer part (beige cloth) to bring out the shine! It's normal for the cloth to darken and get "dirty". The cloth is treated with a special compound that helps bring our the shine in your jewelry. Never wash the cloth.





Layaway & Returns

What is your return policy?


  • Refund or Exchange only within (5) days with original receipt(s).
  • A 15% restocking fee applies on returned items.
  • All transactions paid with a credit card must be accompanied with an unexpired, government-issued ID.
  • All discounts (sales) and repairs are FINAL SALE. Anything marked FINAL SALE cannot be Returned and no Exchange.




What is your Layaway Policy?


  • No sales or discounted prices on items in Layaway.
  • 3.3125% NJ State UEZ Tax applies.
  • All layaways must be made in person using an unexpired, government-issued ID.
  • First and Last Payments can be made using a debit or credit card accompanied with a government-issued ID. All other Layaway payments must be made in cash.
  • Only the first Layaway payment must meet the minimum 10% of the original price for deposit.
  • Payments must be made every two (2) weeks for up to ten (10) months.
  • Any unpaid layaways will automatically be canceled, the items will be returned to the showfloor, and all monies applied will be forfeited.
  • Any Layaway cancellations must be accompanied with original receipt(s). Up to a 25% cancellation fee applies.
  • Anything marked FINAL SALE cannot be Returned, no Exchange, no Store Credit.





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