Question 1

Do you clean jewelry?

Accepted Answer

We unfortunately do not clean jewelry in-house. All of our jewelry on display is outsourced to get cleaned and polished. 
 
However, we have DIY Jewelry Cleaner and Professional Polishing Cloths available for purchase. Our cleaners and cloths are good for various metals and gemstones. Ask for details!

Question 2

How do I use your jewelry cleaner?

Accepted Answer

The Gentle Jewelry Cleaner is formulated to clean various metals and/with gemstones. Just drop your jewelry in for about two minutes. You may use a soft brush to clean around stone settings gently. Afterwards, take it out of the cleaner and rinse with clean water. 
Got stringed pearls? Don't submerge your strands in the cleaner! We highly suggest the wipe method instead: Dampen a soft cloth with the gentle jewelry cleaner. Wipe your pearls with the dampened cloth. Afterwards, dampen another clean cloth with fresh water and wipe your pearls to remove the cleaner.

The Silver Jewelry Cleaner is formulated to clean silver jewelry only.  Just drop your jewelry in for a minute, take out of the cleaner, and rinse with clean water. Repeat as necessary.  Our Silver Cleaner is a more gentle type of cleaner compared to other silver cleaners, so if your silver jewelry is heavily tarnished, try leaving in the cleaner a little bit longer. If your silver jewelry contains gemstones, we recommend using the Gentle Jewelry Cleaner instead. 
 
We highly recommend following up with a polishing cloth.
Never leave your jewelry in the cleaners overnight.

Question 3

How do I use your polishing cloths?

Accepted Answer

Use the inner part (white cloth) to remove tarnish and discoloration. Follow up with the outer part (beige cloth) to bring out the shine!
 
It's normal for the cloth to darken and get "dirty". The cloth is treated with a special compound that helps bring out the shine in your jewelry. Never wash the cloth.

Frequently Asked Questions

Do you clean jewelry?

How do I use your jewelry cleaner?

How do I use your polishing cloths?

FAQ Categories, Questions and Answers may change without notice.